Welcome to Shopivopi’s FAQs!
We’re here to answer your most common questions. If you need more help, feel free to contact us!

1. How can I place an order?

Simply browse our products, add the items you love to your cart, and proceed to checkout. Follow the instructions to complete your purchase securely.

2. What payment methods do you accept?

We accept various secure payment options including credit/debit cards, bank transfers, and other popular online payment gateways.

3. Is my payment information secure?

Yes! Your payment is processed through trusted third-party providers with the highest levels of encryption. We do not store any payment details on our servers.

4. How do I track my order?

Once your order is shipped, we will send you a confirmation email with a tracking number and link. You can easily track your package online.

5. How long does shipping take?

Shipping typically takes 3-7 business days depending on your location. Some delays may occur during peak seasons or due to unforeseen circumstances.

6. Do you offer international shipping?

Currently, we are focused on serving customers within [your country]. We will announce when international shipping becomes available!

7. What is your return and refund policy?

We accept returns within 2 days of purchase, provided the items are unused, in original condition, and in original packaging. For more details, please visit our Refund & Return Policy.

8. Can I cancel or change my order after placing it?

If you need to cancel or modify your order, please contact us immediately. We’ll do our best to accommodate changes before the order is processed and shipped.

9. My product arrived damaged. What should I do?

We’re sorry to hear that! Please email us at shopivopi@gmail.com within 24 hours of receiving your order with photos of the damage. We’ll resolve it as quickly as possible.

10. How do I contact customer service?

You can reach us via:

• Email: shopivopi@gmail.com
• Phone: +92 370 0951396
• Contact Form: available on our website

11. What are your store hours?

Our online store is open 24/7.
For customer support, our team is available Monday to Saturday, 10:00 AM – 5:30 PM (Closed Sundays).

12. Are all your products original?

Yes, we carefully curate and offer only high-quality, original products to ensure customer satisfaction and trust.

Still have questions?
We’re always happy to help!
Feel free to reach out anytime.