Effective Date: 15.01.2025

Overview
At Shopivopi, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and refund policy. Please read the details below to understand our process.

Refunds

• Returns are accepted within 02 days of purchase.
• Items must be unused, in original packaging, not broken, and with proof of purchase.
• Certain items such as personal care, perishable goods, and customized products are non-returnable.
• Once your return is received and inspected, we will process your refund to the original payment method within 5-7 business days.

Late or Missing Refunds

• If you haven’t received a refund yet, check your bank account first.
• Contact your credit card company, as it may take some time before the refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at shopivopi@gmail.com.

Sale Items

• Only regular-priced items may be refunded; sale items are non-refundable unless defective.

Exchanges

• We replace items only if they are defective or damaged.
• If you need to exchange an item, send us an email at shopivopi@gmail.com, and we will provide instructions.

Gifts

• If you received an item as a gift and it was marked as a gift at purchase, you will receive a gift credit for the value of the return.
• If the item was not marked as a gift, the refund will be processed to the original purchaser.

Shipping Returns

• To return a product, email us at shopivopi@gmail.com for the return shipping address.
• Customers are responsible for return shipping costs unless the return is due to our error.
• If you are returning an item over 5000 PKR, consider using a trackable shipping service or purchasing shipping insurance.

Need Help?
For further assistance with refunds and returns, contact us:

Shopivopi Customer Support
Email: shopivopi@gmail.com
Phone: +92 301 6779982
Website: www.shopivopi.com

We appreciate your business and are here to assist you!